FAQ
FAQ
FAQ (Frequently Asked Questions)
1. The piece I wanted is sold out. Will it be restocked?
We do our best to restock popular items, but availability depends on demand and sourcing. If you have your eye on a specific piece, feel free to reach out, and we’ll let you know if and when it will return. info@muniquemirandajewelry.com
2. I’m having trouble checking out. What should I do?
If your order isn’t going through, double-check your payment details and billing information. If the issue persists, try a different payment method or contact us for assistance. info@muniquemirandajewelry.com
3. When will my order be shipped?
Processing and shipping take up to 5 business days. Custom orders, resizing, or made-to-order pieces may require additional time, which will be communicated via email.
If you’re still having trouble determining your order’s estimated arrival time, even with the tracking number you received by email, please click the link below.
4. I need to change something on my order. Can I still make edits?
If your order hasn’t been processed yet, we might be able to accommodate changes. Please contact us as soon as possible to check if adjustments are possible.
5. I just placed an order. Can I add another item?
If your order hasn’t been shipped yet, we can try to include an additional piece. Send us a message quickly, and we’ll see what we can do!
6. My order is taking longer than expected. What’s going on?
Some orders may experience delays due to high demand, special requests, or unforeseen circumstances with shipping carriers. If your order is past the estimated timeframe, feel free to reach out for an update. info@muniquemirandajewelry.com
7. I haven’t received my order confirmation. What should I do?
Check your spam or promotions folder, as confirmation emails sometimes end up there. If you still don’t see it, contact us so we can verify your order details.
8. How should I care for my jewelry?
To maintain the beauty and longevity of your jewelry, avoid direct contact with water, perfumes, and harsh chemicals. Store pieces in a dry place and clean them gently with a soft cloth.
9. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods at checkout. If you have any questions about payment options, feel free to ask!
10. What guarantees do you offer for 18K gold pieces?
Our 18K gold pieces are crafted with the highest standards. They come with a quality guarantee, ensuring authenticity and durability. If you have any concerns, please reach out to us for more details.
11. What’s the difference between Gold Plated and Gold Vermeil?
• Gold Plated: A base metal (like brass or copper) coated with a thin layer of gold. The thickness varies and may wear off over time.
• Gold Vermeil: A higher-quality option with a sterling silver base and a thicker layer of gold (at least 2.0 microns), making it more durable and resistant to tarnish compared to standard gold-plated jewelry.